A product that is only available under pre-order means we do not carry ready stock on hand. We place pre-order items in a batch with our suppliers, and every pre-order batch is normally open for order taking for 7 days. Upon receiving full payment, we will place your order with the supplier immediately after the particular batch is close.
Is the measurement of the product final?
No. All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Measurements may vary between 1-2cm. Unless otherwise stated, measurements indicated are centimetres.
If the pre-order product is out of stock, can it be restock again?
Out of stock item are usually sold out and it’s not re-stockable by the supplier. Hence, we will not be able to re-stock the item.
When is the opening and closing day for every batch?
New order batch will be falls on every Tuesday, and closing day on every Monday with payment cut-off time at 11pm.
How certain are you towards the estimated arrival of shipment?
Pre-order items will normally reach us within 2-3 weeks after the closing date of the batch. Though we can only offer estimates of when the pre-ordered batch will arrive as the time of shipment delivery is completely reliant on the supplier, this being said, your pre-order can arrive much early than anticipated most of the time, or just a little later.
** Please refer to Pre-Order Schedules & Updates page. **
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